You will be observing your host throughout the day. There are 3 parts to this assignment: 

Part 1- The Interview: Observe your host at work, at some point interview your host and record/make notes of the results 

Part 2 – Reflection: After the day is finished, reflect upon your experience and answer the reflection questions 

Part 3 – Post Your Assignment to Your Edublog: Once you have completed Part 1 and Part 2 post it on your Edublog. Make sure you take pictures and/or videos to document your day, you can place them in your post. 

Name of your host (First name, last initial): ___Fern B________ Relationship to you: ____Mother______ 

The Interview: (ask your host these questions) 

1. What is your job title? ____Claims Specialist_______________________________________
2. What is your job description? _______To manage and resolve injury claims. __________________________________

1. What are the duties and/or tasks you perform at your job? ____Investigate car accidents and determine who is at fault for the accident, review and approve treatment plans (physiotherapy, chiropractor, or massage), evaluate claims based on medical documentation/customer reports, and negotiate settlements with customers or their lawyers. ___________ 

1. What qualifications do you have for this job in the following areas: 

1. a) training? ____In house training at head office that lasted weeks and written assignments.

______________. ______________________________________________ b) education?__________Minimum qualification is a university degree and Fern has a degree from UBC_______________________________ 

__________________________________ _________________________________ c) experience? _____Fern handled basic claims with no injuries for six years prior to becoming an injury adjustor.__________________________________________________ 

_____________________________________________________________________  

1. d) skills and attributes (personal qualities)? __Good communication (verbal and written), organization, and good customer service skills. _____________________________________________________________________

1. What are some of the things you like about the job? __It is challenging and never boring. Every customer is affected by an accident differently.  

______________________________________________________________________________ 

1. What are some of the things you dislike about this job? __The workload is always heavy and sometimes it is difficult to see how much an accident has affected somebody. ______________________________________________________________________________ 

1. How do you think this job changing in the next 5 years or so? _ICBC has changed to an enhanced care system as of May 1st 2021 and people are no longer able to sue each other. Fern is working on the old system where people are allowed to sue each other. As these claims are completed, there will no longer be a need for her job so it will eventually be eliminated. Fern will need to move onto the enhanced care system adjuster job.

Other question (s): 

______________________________________________________________________________ 

Student Reflections: 

1. Give three reasons why you would like this job (be specific): 

1. a) __I am interested in seeing the dash cam footage and scene photos to see how accidents happen. ___
2. b) _It seems interesting because every accident is different and has different ___
   c)   __The working from home aspect of it looks appealing so I don’t need to commute anywhere._________ 

1. Give three reasons why you would not like this job (be specific): 

1. a) ____This job requires a lot of reading from notes and reports which I dislike for long periods of time. _____
2. b)    ___I think it would get boring after reading over and over about rear ending ________________
3. c)      ______It would be sad hearing about how an accident has affected a person’s quality of life and employment. ___

1. Is this job for you? Why or why not? 

__This is not the job for me because I don’t want to sit in front of a computer all day for 8 hours, 5 days a week. That would make everyday feel the same and an ongoing cycle._____________________________________ 

__________________________________________________________________________________________ 

1. Explain the value of the TYKTW experience in relation to your ideas about your post secondary (after high school) plans (education?, training?, travel?, work?). 

__It is valuable to my post secondary plans because I now know that I would not want to have my job involve hearing about people getting hurt. That would hurt me knowing/seeing how their life has changed so much over one thing. I am glad that I have learned about insurance but it is not a field for me.______________________ 

Blog Post: 

Step 1: Go to your Edublog 

Step 2: Create a new POST 

• Title: TYKTW 2022 
• Category: DL10 
• Add Media: Add a picture or video of your workplace 

Step 3: Add your assignment to the post by doing one of the following 

• Copy and paste the assignment from a word document 
• Type in all of the questions and answers 
• Upload a PDF or a completed Word Document 

Step 4: Click Publish 

Important 

Because you are posting this assignment on the internet, it is VERY IMPORTANT that you follow all Foippa (Freedom of Information and Privacy Protection Act) rules for public school students in SD43.  

1. Never use full names in your assignments posted to your Edublog. First name only please. 

1. Do not post pictures/videos of yourself on your Edublog. Pictures are great but just not of you please. 
2. Pictures/video of other people (non-students) are fine, but you must get their written consent to publish the image. But pictures of places are fine.